Customer Support Bot Template
An AI agent that answers customer questions, resolves common issues, and escalates complex problems to your team.
What This Template Does
The Customer Support Bot handles first-line customer support across your connected channels. It answers FAQs, troubleshoots common issues, provides product information, and escalates complex problems to your human support team with full context.
Skills to Install
- Summarize -- Process long customer messages and documents
- Notion -- Access your knowledge base and documentation (optional)
Recommended Channel
Discord or Telegram for community support. Slack for internal team support. WhatsApp for direct customer communication.
Example Conversations
"How do I reset my password?"
Agent response: Provides step-by-step password reset instructions from the knowledge base, with links to the reset page.
"I was charged twice for my subscription."
Agent response: Acknowledges the issue, collects account details, explains the refund process, and flags the issue for human review with a priority tag.
"Can you explain the difference between your Pro and Enterprise plans?"
Agent response: Provides a clear comparison of plan features, pricing, and who each plan is best suited for, with a link to the pricing page.
Setup Steps
- Create your KiwiClaw agent
- Upload your FAQ, product docs, and support articles to the agent's knowledge base
- Configure the system prompt with your support policies and escalation rules
- Connect your preferred customer-facing channel
- Test with common customer questions before going live
Frequently Asked Questions
Can the bot handle sensitive customer data?
The bot processes messages in your dedicated, isolated environment. For handling payment information or personal data, configure escalation rules that route sensitive requests to human agents. KiwiClaw supports European deployment for GDPR compliance.
How does escalation to human agents work?
Configure rules in the system prompt for when to escalate: billing disputes, legal questions, or when the customer asks to speak to a human. The agent posts the conversation summary and context to a designated team channel for handoff.
Can the bot learn from resolved tickets?
Yes. Upload resolved support tickets to the agent's knowledge base. The agent uses this history to improve future responses. Over time, it handles a larger percentage of queries without escalation.